CHANGES & RETURNS
Every piece of Peculiar Shara Art is created, selected, and prepared with special care. Due to the nature of our work, the limited availability of our editions, and the unique or exclusive character of many of our pieces, the following conditions apply.
Exchanges
Original Works, as well as limited edition pieces belonging to our Espejo and Ecos lines, are not subject to exchange once the order has been shipped. For Artifacts and other non-customized products, exchange requests will be reviewed individually and will be subject to availability and applicable law.
To be considered for an exchange, the product must be unused, undamaged, and in the same condition in which it was received, including its original packaging where applicable. Customized products and commissioned works are not subject to exchange once their creation or production process has begun.
If you received a product different from the one ordered, please contact us immediately so we can help you.
Returns
Due to the nature of the sale and the limited number of Original Works, Espejos, Ecos, special editions, and exclusive pieces, all sales of these categories are considered final. Once an order has been shipped, we do not accept returns for change of mind on these pieces, except in cases provided for by applicable law.
If you wish to request cancellation of a purchase before shipment, please contact us within 48 hours of purchase at peculiarsharaart@gmail.com. We will do our best to accommodate your request; however, since some pieces begin to be prepared, produced, framed, or packaged shortly after purchase confirmation, we cannot guarantee that cancellation will be possible.
Commissioned works and customized products also cannot be returned once their creation or production process has begun.
Every order is carefully reviewed and packaged before leaving our studio to ensure it reaches you in perfect condition.
Pieces damaged during shipment
Although we take all possible precautions when preparing each order, a piece may exceptionally suffer damage during transport.
If your order arrives damaged, please contact us within 24 hours of delivery at peculiarsharaart@gmail.com
To review and manage your case, please include the following in your email:
- Full name and order number, available in the purchase confirmation email.
- Clear photographs of the artwork or product and the damage received.
- Photographs of the inner packaging and the outer box or packaging used for delivery.
Please, do not discard the original packaging until we have reviewed your case, as the courier company may request additional photographs or retain the packaging as part of the claim process.
Once the information is received, we will evaluate the case and communicate the available options, which may include repair, replacement, exchange, or refund, depending on the nature of the piece and the circumstances of the damage.
In the case of an Original Work, as it is a unique and unrepeatable piece, any solution will be evaluated individually.
Refunds
Sales of Original Works, Espejos, Ecos, limited edition pieces, commissioned works, and customized products are final, so no refunds are issued for change of mind once the order has been shipped, except when any right established by applicable legislation is applicable.
A refund may proceed when:
- Peculiar Shara Art approves a cancellation requested before shipment.
- A piece has suffered damage during transport and, after evaluating the case, it is determined that a refund is the appropriate solution.
- It is not possible to deliver or replace a purchased product.
- Peculiar Shara Art has sent an incorrect product and it is not possible to replace it.
- There is any other circumstance in which it is appropriate to do so in accordance with applicable law.
When a refund is approved, it will be made, whenever possible, using the same method used to make the purchase.
The time it takes for the amount to appear in your account will depend on the bank, platform, or payment provider.
Original shipping costs, customs duties, import taxes, and other charges associated with delivery will not be refundable when they are not attributable to an error by Peculiar Shara Art, unless otherwise provided by law.
Cancellations before shipment
We understand that sometimes you may need to modify a decision.
If you wish to request cancellation of your order, please email us at peculiarsharaart@gmail.com within the first 48 hours after your purchase.
Although all sales of unique, limited, or exclusive works are considered final, we will do our best to accommodate your request as long as the piece has not yet been shipped and its preparation or production allows the order to be stopped.
Receipt of a cancellation request does not guarantee its approval.
If the cancellation is approved, you will receive a confirmation, and the corresponding refund will be processed according to the conditions indicated above.
