SHIPPING

We want receiving a piece of Peculiar Shara Art to also be part of the artwork's experience. Each order is carefully prepared and packaged to protect it on its journey to its new home.

Orders are prepared and shipped from Guadalajara, Jalisco, Mexico, through selected courier services according to the destination, size, and characteristics of each piece.

Preparation times may vary depending on the type of artwork or product purchased. The estimated shipping time will be indicated in the product description or during the purchase process.

Once your order has been shipped, you will receive an email with the available tracking information for your shipment.

The delivery times shown in our store are estimated and do not constitute a guaranteed delivery date, as there may be external circumstances beyond our control.

Delivery Address

It is the buyer's responsibility to provide a correct and complete delivery address at the time of placing their order.

If you detect any error or need to modify your delivery details, please contact us as soon as possible at peculiarsharaart@gmail.com

We can modify the address as long as the order has not been shipped.

Once the package has been handed over to the courier company, Peculiar Shara Art cannot guarantee modifications to the address. In that case, any changes must be managed directly with the shipping company and may be subject to additional charges.

Receipt of Artwork

Depending on the value, dimensions, and characteristics of the artwork, some shipments may require a signature upon delivery.

If you will not be available to receive your order, we recommend using the options provided by the courier company to reschedule or manage the delivery.

For security, some original artworks or pieces of special value may be sent with additional tracking, insurance, or delivery confirmation conditions.

Domestic Shipping

Shipping costs within Mexico will be calculated during the purchase process or will be indicated beforehand for artwork requiring special transport conditions.

In the case of large format original artworks or pieces requiring special packaging, we may contact you to personally coordinate delivery details.

International Shipping

Peculiar Shara Art can ship internationally to the destinations enabled in our store.

Depending on the destination country, the order may be subject to taxes, duties, import fees, customs charges, or other local charges.

Unless expressly stated otherwise at the time of purchase, these charges are not included in the artwork price or shipping cost and will be the buyer's responsibility.

Peculiar Shara Art does not control these charges and cannot determine their amount in advance.

Delivery Delays

Once the order has been handed over to the courier company, circumstances may arise that affect delivery times.

Peculiar Shara Art will not be responsible for delays caused by situations beyond our reasonable control, including:

• Customs processes or inspections.
• Weather conditions.
• Saturation of postal or courier services.
• Holidays or peak demand seasons.
• Restrictions or incidents in the destination country.
• Force majeure situations.
• Disruptions attributable to the courier provider.

However, if there is any problem with your shipment, we will do our best to assist you in the process and help you manage a solution with the courier company.

Orders for Special Dates

If you need to receive an artwork by a specific date, please contact us before placing your purchase to confirm if it is possible to meet the required deadline.

When we expressly announce a purchase deadline for Christmas, an exhibition, celebration, or other special occasion, we will do our best to prepare and dispatch orders within the indicated period.

However, once the order is in the hands of the courier company, the final delivery times will depend on them and cannot be guaranteed by Peculiar Shara Art.

Damaged or Incorrect Products

If your artwork or product arrives damaged, has a defect, or you receive a different item than you purchased, please contact us within 7 calendar days of receipt.

To help you, we will ask for:

• Order number.
• Clear photographs of the product.
• Photographs of the damage.
• Photographs of the outer and inner packaging.

It is important to keep the original packaging while we review the case, as the courier company may request it to process a claim.

Once the situation has been reviewed, we may offer, as appropriate, repair, replacement, exchange, or refund.

If the damage occurred during transit, Peculiar Shara Art will manage the corresponding claim with the courier provider when applicable.

Refunds

When a refund is approved, it will be processed using, whenever possible, the same payment method used for the purchase.

The time it takes for the amount to reflect in your account will depend on the respective bank, platform, or payment provider.

Original shipping costs and return expenses may not be refundable when the return is solely due to a change of mind, unless applicable law states otherwise.

Contact

If you have any questions about your order, shipping, exchange, or return, please write to us at:

Peculiar Shara Art
Guadalajara, Jalisco, Mexico
Email: peculiarsharaart@gmail.com

Each artwork begins as an intimate experience and continues its story when it finds a new home. Thank you for allowing us to accompany it on that journey.